Privacy Policy
Effective Date: July 31, 2026
H&I Trenchless (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit a contact form, request services, or communicate with us.
Information We Collect
We may collect the following information:
Name
Phone number
Email address
Property address
Service request details
Appointment information
Communications with our team
Website usage information through cookies and analytics tools
How We Use Your Information
We use the information we collect to:
Respond to inquiries and service requests
Schedule appointments
Provide estimates
Deliver requested services
Send appointment confirmations and service updates
Improve our website and customer experience
Send promotional communications when you have provided consent
SMS Communications
By providing your phone number and opting in through our website or other authorized methods, you consent to receive text messages from H&I Trenchless regarding:
Appointment confirmations
Appointment reminders
Estimate notifications
Service updates
Customer support
Promotional offers (when applicable)
Message frequency may vary.
Message and data rates may apply.
You may opt out at any time by replying STOP to any text message. For assistance, reply HELP or contact us directly.
SMS consent is not shared with third parties or affiliates for marketing purposes.
Information Sharing
We do not sell, rent, or trade your personal information.
We may share your information only with trusted service providers that help us operate our business, including:
CRM and communication providers
Payment processors
Website hosting providers
Analytics providers
These providers are required to protect your information and may only use it to perform services on our behalf.
Cookies and Analytics
Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and enhance user experience.
You may disable cookies through your browser settings; however, some features of the website may not function properly.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, or misuse.
Your Rights
Depending on your location, you may have the right to:
Request access to your personal information
Request corrections to inaccurate information
Request deletion of your information where permitted by law
Withdraw consent for marketing communications
To exercise these rights, please contact us using the information below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date.
Contact Us
H&I Trenchless